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FAQS

RETURN POLICY ​

We strive for complete satisfaction with every piece we create and deliver. However, we understand that there may be occasions where our creations do not entirely meet your expectations. In these rare instances, we offer the following return policy for your convenience and peace of mind:

  • Return Window: You have 14 days from the date you receive your item to initiate a return if you are not fully satisfied.

  • Refund: Should you decide to return an item within this period, you are entitled to a full refund of the purchase price. Please note that return shipping costs are not covered and will be your responsibility.

  • Non-Eligible Items: Items that are made to order or customized according to your specifications cannot be returned. These pieces are uniquely crafted to your requirements and, as such, are not eligible for return or exchange.

  • Variations in Handmade Items: Please note that due to the unique nature of handmade items, variations in color, texture, and finish, as well as the presence of small bubbles and small holes, are to be expected and are not considered defects. Such characteristics are inherent to the production of handmade items and underline the uniqueness and individuality of each piece, celebrating the artisan’s craftsmanship.

  • Inspection: Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund based on the condition of the returned item. It is crucial that the item is returned in its original condition, unused, and with all its packaging and accessories.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately with photographic evidence. We are committed to ensuring the quality and accuracy of your order. We will work with you to resolve the issue, either through a replacement or refund.

  • How to Return: To begin the return process, please contact us directly with your order details. We will provide you with instructions on how to proceed with the return.

Our goal is to ensure that you are delighted with your purchase. If there's anything about your order that didn't meet your expectations, including concerns about the unique variations of handmade items or if an item arrives damaged or incorrect, please reach out to us. We're here to help make things right.

WHAT IS YOUR CANCELLATION POLICY?

Cancellation Timeline & Refunds:

    • More than 14 days before the workshop: Full refund, minus a small administrative fee of $2.90 (2.9%) + $0.30 to cover transaction costs.

    • 7-14 days before the workshop: 50% refund.

    • Less than 7 days before the workshop: No refunds are provided, but participants can transfer their spot to another person if they notify us.

  • Workshop Cancellation by 61tones:

    • Full Refund: If we cancel the workshop due to unforeseen circumstances or low enrollment, all registered participants will receive a full refund or the option to reschedule or receive credit toward a future workshop.

  • No-Show Policy:

    • No Refunds: No refunds are provided for no-shows, as your spot was reserved and materials were likely prepared in advance.

  • Flexibility for Emergencies:

    • Case-by-Case Basis: In cases of emergencies (e.g., illness, family emergencies), we can offer a partial refund to balance compassion and business needs.

CAN I BOOK A PRIVATE EVENT FOR A GROUP OF PEOPLE?

Of course! Go to Workshop Page or Contact us through email (sixtyone.tones@gmail.com) for more information.

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